Services
We provide support in the following aspects:
Network Safety
Technical Support
When deployed to our customers, our technical support consultants are responsible for guiding users on best practices, resolving problems and optimally maintaining the life cycle of hardware and IT equipment.
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Technical support (level I, II and III).
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Ticketing systems management.
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Incident resolution.
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Installation of materials and equipment.
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Software setup and update.
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Technical documentation and user training.
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Multi-disciplinary collaboration.
Systems & Network Administration
Having a good knowledge of operating systems, networks and application softwares, we ensure the administration, operation and maintenance of computer equipment, hardware and software.
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IT asset management.
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Active Directory Microsoft Server and Office 365.
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Setup and optimization of servers and networks.
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Maintenance of servers and networks.
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Cloud migration.
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Data backup and protection.
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Operational and Security Policies.
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Technical documentation and user training.
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Multi-disciplinary collaboration.
Identity and Access Management (IAM)
Through our IAM consultants, we help our clients authenticate and authorize users according to different levels of rights and access to data.
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Identity and access administration.
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Automation of authentication and authorization.
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Authentication and authorization policies.
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Integration of security systems.
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Anomaly monitoring.
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Operational and Security Policies.
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Technical documentation and user training.
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Multi-disciplinary collaboration.
Cybersecurity Analysis
In this era of increasing cyberattacks, we help our clients protect their systems, networks and programs against threats. We also help them implement procedures and educate teams about digital security issues.
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Incident management (threats and vulnerabilities).
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Risk analysis.
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Setup of preventive measures.
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Drafting of reports and procedures.
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Drafting of security policies.
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Monitoring and inspection routine programs.
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Technology watch and continuous improvement.
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Multi-disciplinary collaboration.
App Development
Software Development
Through this service, we ensure software development, implementation and maintenance. We also help execute incident resolution tests and develop new prototypes in collaboration with all the stakeholders involved.
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Management of app development projects.
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App, software and systems development.
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Analysis and assessment of operational needs.
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Continuous improvement of application solutions.
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Programming and software debugging.
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Technical documentation and user training.
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Technical support to users.
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Technology watch.
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Project management in conventional or agile mode.
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Multi-disciplinary collaboration.
Programming
In order to optimize our partners' technologies and processes, we ensure this important stage of application development, by designing the algorithm, then implementing and transforming the source code intended for the development of various softwares and applications.
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App development support.
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Feasibility and design analysis.
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Programming.
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Analysis of app malfunctions.
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Drafing of test protocols.
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Code and features validation.
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App and software maintenance.
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Technical documentation.
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Technical support to users.
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Technology watch.
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Project management in conventional or agile mode.
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Multi-disciplinary collaboration.
Embedded Systems
Embedded systems perform specific tasks for the devices in which they are integrated. They cover several industries and are therefore an integral part of our daily lives, through medical devices, IT equipment (printer, computer, etc.), household appliances, electronic equipment (television, video games, etc.) and much more.
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Management of embedded software projects.
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Design and implementation.
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Drafting of design documentation.
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Identification of functional requirements.
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Development of test methods and plans.
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Design of test benches.
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Setup of test protocols.
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Execution of verification tests.
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Simulation and verification of validation tests.
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Evaluation of proposed technical solutions.
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Project management in conventional or agile mode.
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Multi-disciplinary collaboration.
Functional Analysis
Through this important step in the design of a software, an application or a system, we ensure that user needs are fully considered while prioritizing functionality. We also ensure joint collaboration with every involved stakeholder.
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Setup of functional specifications.
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Collaboration in app development.
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Identification and assessment of technical needs.
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Pre-production risk analysis.
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Creation of beta scripts.
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Incident analysis and resolution.
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Production monitoring and troubleshooting.
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Setup of preventive measures.
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Technical documentation and user training.
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Project management in conventional or agile mode.
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Multi-disciplinary collaboration.
Quality Assurance
We offer consulting services in IT quality assurance to ensure that applications and softwares designed by our customers meet the requirements of functionality, reliability, security and process quality.
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Setup of quality assurance strategies.
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Development of manual and automated tests.
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Script design and maintenance.
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Improvement of testing strategies.
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Incident analysis and remediation.
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Technical documentation and user training.
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Technology watch.
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Multi-disciplinary collaboration.
Architecture
Tech Architecture
Our technology architects discern the business needs of decision-makers in order to offer them proper technological solutions regarding the machines and computer systems used for their operations.
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Management of technology architecture projects.
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Pre-deployment risk analysis.
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Optimization of technological solutions.
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Business-oriented consulting.
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Validation and monitoring of deliverables and deadlines.
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Assessment of cloud computing solution offers.
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Operational and Security Policies.
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Technical documentation and user training.
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Project management in conventional or agile mode.
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Multi-disciplinary collaboration.
Network Architecture
We operate at any location of our customers' communication network. This complex mapping of the available resources serves as a ground to the develop, implement, manage, maintain and modernize the network, and requires perfect coordination between different IT professionals.
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Infrastructure Modernization Management.
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Design according to organizational needs.
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Maintenance risk analysis.
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Network modernization.
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Setup of the project plan: budget, timelines...
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Review and validation of subcontracts.
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Supervision of implementation phases.
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Technical support during incidents.
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Technical documentation and user training.
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Project management in conventional or agile mode.
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Multi-disciplinary collaboration.
Safety Architecture
We design the security structure of our customers' IT systems in a process of prevention, detection, correction and control of threats and vulnerabilities. This service also covers safety related to identity and access management (IAM).
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Design and implementation of a safety architecture.
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Pre-deployment risk analysis.
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Architecture deployment management.
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Business-oriented consulting.
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Involvement in security architecture tests.
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Validation and monitoring of deliverables and deadlines.
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Management of budget and implementation costs.
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Technical documentation and user training.
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Project management in conventional or agile mode.
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Multi-disciplinary collaboration.
Functional Architecture
For our clients, we take part in the identification and assesment of projets' needs. We also set up platforms to optimize the data flow, thus reducing the operating and maintenance costs of IT systems, and avoiding redundant features.
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Management of functional architecture projects.
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Pre-deployment risk analysis.
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App optimization.
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Technological solutions optimization.
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Bunsiness-oriented consulting.
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Validation and monitoring of deliverables and deadlines.
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Management of budget and implementation costs.
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Quality assurance and integration.
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Operational and Security Policies.
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Technical documentation and user training.
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Project management in conventional or agile mode.
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Multi-disciplinary collaboration.
Organic Architecture
Decisive in app development, the organic architecture of an IT system schematizes the communication between its elements in order to meet business needs. We aim to make it simple, scalable, compatible with other systems, maintainable and interconnected.
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Management of organic architecture projects.
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Drafting of the organic architecture file.
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Business-oriented consulting.
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Validation and monitoring of development methods.
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Validation and monitoring of deliverables and deadlines.
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Technical documentation and user training.
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Project management in conventional or agile mode.
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Multi-disciplinary collaboration.
Project Management
IT Management
In office infrastructure as in app development, IT project management is an issue in terms of costs, deadlines and quality. We are involved in all stages: planning, execution, monitoring and control.
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Assessment of goals and expectations.
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Budget assessment and activity planning.
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Validation and monitoring of deliverables and deadlines.
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Team needs assessment.
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Management of internal and external stakeholders.
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Staff training.
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Drafting progress and closing reports.
Business Analysis
Analyzing and determining the pre-project business needs of a company is essential to proposing tailor-made solutions, which are adapted to its reality and projections. Business analysis therefore plays a key role in the setup of an IT solution and will allow the management team to make informed decisions.
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Needs analysis.
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Pre-project risk analysis.
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Risk analysis during changes.
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Drafting of the business analysis documentation.
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Development of strategic business solutions.
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Mediation with stakeholders.
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Collaboration during test execution.
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Supervision of the migration phases.
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Validation and monitoring of deliverables.
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Management of implementation costs.
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Technical documentation and user training.
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Technology watch and continuous improvement.
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Project management in conventional or agile mode.
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Multi-disciplinary collaboration.